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FAQs
Order Information and Tracking
Currently, all orders are fulfilled by Ninja Van. We will update you with your tracking number via email; you may also find your shipment tracking details via your Korekamart account on our online store. Once your order has been shipped out of our warehouse, you may trace your tracking number on the respective courier service websites for the status of your parcel.
Within Peninsula Malaysia
Orders should be received within 5 working days after payment has been confirmed.
Within East Malaysia
Orders should be received within 7 working days after payment has been confirmed.
Changing Your Order
Orders cannot be changed once they have been placed.
Contacting Customer Service
Our Customer Service team is happy to assist with questions you have about Koreka Mart and our products. You can reach us in 2 convenient ways:
1. Call us for help.
Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 03 32907505.
2. Send us an email.
Contact us by sending an email to info@korekamart.com
One of our Customer Service team members will get back in touch with you within 48 hours.
Payment Options
We currently accept the following payment methods:
Visa
MasterCard
Online Banking
Koreka Mart Coupon & Promotion Code Usage
Koreka Mart coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Promo or Coupon Code" field on the left side of the cart, under the list of products being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.
** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a details link next to it that will list any applicable exclusions for your convenience. **
Usually, if a coupon code isn't working, it's been entered incorrectly or has expired. Please check your coupon code for the following:
Coupon codes are often case sensitive, so be sure you're entering it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.
Most coupon codes cannot be combined with other coupon codes or site offers and promotions.
Your coupon code may have expired. If the coupon code has expired, you'll receive an "Expired Promo Code" error message under the coupon and promo code box.
Some coupon codes are valid only on specific products and will not work with non-qualifying products. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.
Product Warranty
If you believe there is a quality issue with your item, we will make it right. Items will be refunded within (14) days with receipt or proof of purchase to be sent over to info@korekamart.com. If you do not have a receipt and/or it is past the (30-day) window, we cannot replace your item, but we would love to help you find something new.
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